Effective Date: [Insert Date]
Thank you for shopping at Jaipur Watch Company. We are committed to delivering your luxury timepieces safely and promptly. This Shipping & Delivery Policy outlines how and when your order will be delivered.
1. Shipping Locations
We currently ship across India and to select international destinations. If your location is not supported during checkout, please contact us directly at [your email] for a custom shipping solution.
2. Shipping Charges
- Domestic Shipping (India): Free shipping on all prepaid orders above ₹5,000.
Orders below ₹5,000 may incur a standard shipping fee as displayed at checkout. - International Shipping: Charges are calculated based on destination, weight, and shipping method. You will see the cost before payment.
🎁 Special Note: Occasionally, we offer free international shipping during promotional events.
3. Order Processing Time
- All orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next working day.
- Customized or engraved items may require an additional 3–5 business days for processing.
4. Delivery Timeframes
| Location | Estimated Delivery |
|---|---|
| Metro Cities (India) | 3–5 business days |
| Rest of India | 5–7 business days |
| International | 7–15 business days |
Please note: Delivery times are estimates and may vary due to courier delays, customs, or force majeure.
5. Tracking Your Order
Once your order is shipped, you will receive an email/SMS confirmation with a tracking number and courier partner name. You can track your shipment directly via the courier’s website.
6. Delivery Partners
We work with reliable logistics partners like:
- Bluedart, Delhivery, and DTDC (India)
- DHL, Aramex, and FedEx (International)
7. Missed Deliveries & Address Issues
Please ensure your shipping address and contact details are accurate at the time of placing the order. If a delivery attempt fails due to an incorrect address or multiple missed calls:
- The item may be returned to us.
- Re-shipping may incur additional charges.
8. Damaged or Tampered Shipments
If your package appears damaged or tampered, please:
- Do not accept the package.
- Take clear photos and video of the parcel.
- Contact us within 24 hours at [your email] for immediate assistance.
9. Customs & Duties (International Orders)
International customers may be subject to customs duties or taxes, which must be paid at the time of delivery. These charges are not included in the product or shipping price and are the responsibility of the recipient.
10. Questions or Concerns?
For any shipping or delivery-related queries, contact:
Jaipur Watch Company
Email: [your email]
Phone: [your number]
Address: [your registered business address]